After ensuring your current location, family, home and vehicle are safe, assess the safety of your staff.
Continue to deploy your disaster plan and monitor local news and social media. Assess the Office - Once roadways are safe, assess the safety of the building.
- Test and monitor power/back-up power and other services necessary for business. If using a generator keep fuel on hand.
- Ensure you have a process to 'flip' back to normal phone operations as part of your failover process.
- Follow up with your local catastrophe liaisons if your state has a CAT committee and if any insurance villages were enacted.
- Be prepared to welcome clients and adjustors if possible.
- Additional resources:
The IIABA/Trusted Choice Disaster Relief Fund is available to assist members and their staff in the event of unrecoverable losses caused by a hurricane or other natural disaster.
| Service Clients - Be prepared to service your clients when they need you most.
- If servicing them face-to-face, do what you can to provide a comfortable, calm environment.
- Provide them with all necessary information swiftly including access to website portals with claims status.
- Respond quickly and communicate often.
- Ensure staff follows up periodically with impacted clients to ensure their needs are met.
- Continue to use social media to relay any carrier alerts and updates, federal agency offerings, and significant updates.
- Remove emergency contact information fro agency website and social media.
- Update customers on Materials & Labor services and the implications of a shortage, including price changes and delays.
- Carriers may be able to help you find customers that have claims. Include their contact information on your website.
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